Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jbcommercesolutions@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jbcommercesolutions@gmail.com.

 

At Artful Intelligence, we take pride in the quality of our AI-generated art pieces and strive to ensure customer satisfaction. However, due to the unique nature of our products and our just-in-time printing process, we have a strict refund policy in place.  

All Sales are Final Please note that all sales are final. We do not offer refunds or exchanges for any reason, except in the case of damaged products.

Damaged Products If you receive a damaged product, please contact our customer support team within 7 days of receiving your order. To be eligible for a refund, you must provide clear photographic documentation of the damage. Our team will review your claim and, if approved, issue a refund for the damaged item.

To initiate a refund request for a damaged product, please follow these steps:

  1. Take clear photos of the damaged item, including close-ups of the specific damage.
  2. Email our customer support team at jbcommercesolutions@gmail.com with the subject line "Damaged Product - Order #[Your Order Number]".
  3. Include the photos of the damaged item, a description of the damage, and your order number in the email.

Once we receive your email, our team will review your claim and respond within 3-5 business days. If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Please note that we cannot process refund requests for damaged products without proper documentation. Additionally, refund requests made after 7 days from the date of receiving the order will not be eligible for a refund.



European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Thank you for your understanding and for choosing Artful Intelligence for your AI-generated art needs.